Privacy Policy

Privacy shouldn't be another form to figure out.

Moving to a new country already comes with enough paperwork. Understanding how your information is used shouldn't feel like more bureaucracy.

At sttld, we're building tools that make settling into a new country simpler. To do that, we need you to trust us with some of your personal information, sometimes including identity documents and information about your immigration journey.

We take that responsibility seriously.

This Privacy Policy explains:

• what information we collect
• why we collect it
• how we protect it
• who we share it with
• how long we keep it
• the choices and rights you have

We'll always try to explain things in plain English rather than legal jargon. If anything isn't clear, we'd rather you ask us than guess.

Who we are

sttld is a technology platform designed to help people settle into a new country.

Our services may include:

• personalised immigration and relocation guidance
• document preparation
• AI-powered workflow recommendations
• document verification
• appointment guidance
• secure document storage
• introductions to trusted independent professionals where you request additional support

For the purposes of data protection law, sttld is the Data Controller for the personal information described in this Privacy Policy.

Company
Sttld Limited

Registered address
Venture Hub, 136 Capel Street, Dublin, Ireland.

Email
[email protected]

The information we collect

We only collect information that's needed to provide the services you've asked us for.

Depending on how you use sttld, this may include:

Information you give us

When you create an account or complete your journey, you may provide:

• your name
• email address
• phone number
• nationality
• date of birth
• country of residence
• intended destination
• family information
• employment status
• education details
• immigration history
• residency status
• tax information where relevant
• answers to onboarding questions

Documents you upload

Some journeys require supporting documents.

These may include:

• passports
• national identity cards
• residence permits
• visas
• proof of address
• rental agreements
• employment contracts
• university enrolment letters
• marriage certificates
• birth certificates
• utility bills
• tax documents
• photographs
• completed government forms

We only ask for documents that are relevant to the service you're using.

Information we generate

As you move through your journey, we may create information including:

• personalised checklists
• eligibility assessments
• completed forms
• document packs
• progress tracking
• appointment recommendations
• reminders
• notes linked to your case

This information helps us personalise your experience and allows you to return to your progress later.

Information collected automatically

When you visit our website or app we may automatically collect:

• IP address
• browser type
• operating system
• device information
• pages visited
• time spent on pages
• referral source
• crash reports
• performance information

This helps us improve the platform and identify technical problems.

Why we collect your information

We don't collect information simply because we can.

Every piece of information we ask for should help us provide a better service.

Depending on how you use sttld, we use your information to:

• create your account
• personalise your immigration journey
• generate tailored guidance
• pre-populate government forms
• remind you about deadlines
• verify uploaded documents
• detect missing information
• recommend the next step
• respond to support requests
• process payments
• improve the product
• detect fraud or misuse
• comply with legal obligations

If we ever want to use your information for a purpose that's materially different from the reasons above, we'll let you know first.

How our AI uses your information

AI is a big part of how sttld works, so we think it's important to explain this clearly.

We use AI to help:

• organise your information
• explain immigration processes
• personalise guidance
• generate document checklists
• identify missing documents
• answer questions
• suggest next steps

Our AI is designed to assist you — not replace professional advice.

Where appropriate, we may recommend speaking to a qualified immigration lawyer, accountant or other professional.

We do not use AI to make legal decisions on your behalf.

Government authorities make immigration decisions — not us, and not our AI.

When we share your information

We never sell your personal information.

We only share information where it's necessary to provide the services you've asked us for.

Depending on your journey, this may include:

Technology providers

We work with trusted service providers to operate the platform, including providers for:

• cloud hosting
• authentication
• analytics
• customer support
• document storage
• payment processing
• AI services
• email delivery

These providers are only allowed to process information on our behalf.

Independent professionals

If you choose to work with a lawyer, gestor, accountant or another independent professional through sttld, we'll share the information that's needed for them to provide their services.

We'll always make it clear when you're engaging directly with an independent professional rather than receiving services from sttld itself.

Their own privacy policies and professional obligations will also apply.

Government authorities

We do not routinely share your information with governments.

If you ask us to help prepare documents, your information stays within sttld unless:

• you submit it yourself
• you authorise us or one of our partners to submit it
• we're legally required to disclose it

How long we keep your information

We don't believe in keeping personal information forever.

We keep information only for as long as it's needed to:

• provide your services
• meet legal obligations
• resolve disputes
• improve your experience if you return to sttld

If you delete your account, we'll delete or anonymise your personal information unless we're required by law to keep certain records.

Some backup copies may remain for a limited period while our systems update.

Keeping your information secure

Moving countries often means sharing sensitive documents.

We understand how important those documents are.

We use a combination of technical and organisational measures to help protect your information, including:

• encrypted connections
• secure cloud infrastructure
• restricted staff access
• role-based permissions
• monitoring for suspicious activity
• regular security updates

No online service can ever guarantee 100% security.

If we become aware of a security incident that affects your personal information, we'll act quickly and notify you where required by law.

Your rights

Depending on where you live, you may have the right to:

• access your information
• correct inaccurate information
• delete your information
• receive a copy of your data
• object to certain processing
• restrict how your information is used
• withdraw consent where processing relies on consent
• lodge a complaint with your local data protection authority

We won't charge you for exercising these rights unless a request is clearly excessive or repetitive.

Cookies

Like most websites, we use cookies.

Some are essential for the platform to work. Others help us understand how people use sttld so we can keep improving it.

Where required by law, we'll ask for your consent before placing non-essential cookies.

Our separate Cookie Policy explains this in more detail.

Changes to this Privacy Policy

As sttld grows, this policy may change too.

We'll update the "Last updated" date whenever we make significant changes.

If changes materially affect how we use your personal information, we'll let you know before they take effect where we're required to do so.

Contact us

Questions about privacy? We'd genuinely like to hear from you.

Email
[email protected]

Postal address
Venture Hub, 136 Capel Street, Dublin, Ireland.